Cancellation policy

At MedCareFocus, we understand that there may be occasions when you need to cancel an order. This Cancellation Policy outlines our procedures and guidelines for canceling orders for products purchased through our platform.

1. Order Cancellation

You may cancel an order under the following conditions:

  • Order Not Yet Shipped: You can cancel an order if it has not been shipped. To do so, please contact us as soon as possible.

2. Cancellation Process

To request an order cancellation, follow these steps:

  • Contact Us: Reach out to our customer support team at [email protected] or +255621314233 to initiate the cancellation process.

  • Provide Information: When contacting us, please provide the following information:

    • Your order number
    • The reason for the cancellation
  • Cancellation Confirmation: We will review your request and confirm the cancellation once it has been successfully processed.

3. Refund for Cancelled Orders

If you cancel an order, we will process a refund as follows:

  • Refund Method: Refunds will be issued using the original payment method used for the purchase.

  • Refund Timeframe: Refunds may take 7 days to process, depending on the payment method and your financial institution.

4. Non-Cancellable Orders

Once an order has been shipped, it cannot be canceled. In such cases, our standard return policy applies.

5. Contact Us

If you have any questions or concerns about our cancellation policy or need assistance with canceling an order, please contact us at [email protected]or +255621314233.

By making a purchase through MedCareFocus, you acknowledge that you have read, understood, and agreed to our cancellation policy.