Refund policy

At MedCareFocus, we are committed to ensuring a positive shopping experience for our customers. This Refund Policy outlines the procedures and guidelines for requesting and processing refunds for products purchased through our platform.

1. Refund Eligibility

  • Damaged or Defective Products: If you receive a product that is damaged or defective, you may be eligible for a refund. Please contact us within [number of days] of receiving the product to initiate a return.

  • Incorrect Product: If you receive the wrong product, please contact us within 7 days of receiving the product to request a return and refund.

  • Order Cancellation: You may cancel your order and receive a full refund if the order has not been shipped. Once the order has been shipped, the standard return policy applies.

2. Standard Return Policy

For products that are neither damaged nor defective and are not the wrong product, our standard return policy applies:

  • Return Period: You may return the product within 7 days of receiving it.

  • Condition: The product must be in its original, unused, and unopened condition with all packaging and tags intact.

3. Return Process

To request a refund, follow these steps:

  • Contact Us: Reach out to our customer support team at [email protected] or +255621314233 to initiate the return process.

  • Provide Information: When contacting us, please provide the following information:

    • Your order number
    • The reason for the return
    • Photos (if applicable) of the damaged or defective product
  • Return Authorization: We will review your request and provide you with a return authorization and instructions for returning the product.

4. Refund Process

Once your return is received and inspected, we will process your refund as follows:

  • Refund Method: Refunds will be issued using the original payment method used for the purchase.

  • Refund Timeframe: Refunds may take 7 days to process, depending on the payment method and your financial institution.

5. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

  • Personal care products
  • Perishable goods
  • Gift cards

6. Shipping Costs

Original shipping and return shipping costs are non-refundable, unless the return is due to a damaged or defective product or the receipt of the wrong product.

7. Contact Us

If you have any questions or concerns about our refund policy or need assistance with a return, please contact us at [email protected] or +255621314233

By making a purchase through MedCareFocus, you acknowledge that you have read, understood, and agreed to our refund policy.