Return policy

At MedCareFocus, we are dedicated to ensuring that you have a satisfactory shopping experience. This Return Policy outlines our procedures and guidelines for processing returns for products purchased through our platform.

1. Return Eligibility

  • Damaged or Defective Products: If you receive a product that is damaged or defective, you may be eligible for a return. Please contact us within 7 days of receiving the product to initiate the return process.

  • Incorrect Product: If you receive the wrong product, please contact us within 7 days of receiving the product to request a return and exchange.

  • Change of Mind: We understand that sometimes you may change your mind about a purchase. For items that are not damaged, defective, or the wrong product, you may return the product within 7 days of receiving it. However, the following conditions apply:

    • The product must be in its original, unused, and unopened condition.
    • All packaging and tags must be intact.
    • You may be responsible for return shipping costs.

2. Return Process

To initiate a return, follow these steps:

  • Contact Us: Reach out to our customer support team at [Contact Email Address] or [Customer Support Phone Number] to begin the return process.

  • Provide Information: When contacting us, please provide the following information:

    • Your order number
    • The reason for the return
    • Photos (if applicable) of the damaged or defective product
  • Return Authorization: We will review your request and provide you with a return authorization and detailed instructions for returning the product.

3. Refund or Exchange

For eligible returns, you have the following options:

  • Refund: If you choose a refund, we will issue it using the original payment method used for the purchase. Refunds may take 7 days to process, depending on the payment method and your financial institution.

  • Exchange: If you prefer an exchange for the same or a similar product, we will process it after receiving the returned item.

4. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

  • Personal care products
  • Perishable goods
  • Gift cards

5. Shipping Costs

Original shipping and return shipping costs are typically non-refundable, except when the return is due to a damaged or defective product or receiving the wrong product.

6. Contact Us

If you have any questions or concerns about our return policy or need assistance with a return, please contact us at [email protected] or +255695207885

By making a purchase through MedCareFocus, you acknowledge that you have read, understood, and agreed to our return policy.